What is your return policy?
If you for any reason would like to return your jewellery, you can do so within 30 days of receiving your package. Simply select your return reason from the Return Form below and include it with your returned item.
How long time does it take until I receive my refund?
If you paid with credit card (Adyen), your refund will show at your bank account within approximately 5 - 10 business days. We will make a refund through Adyen, who will accept it and send it to your bank. How long it takes for your bank you pay out your money depends on their deliberation time. If you have not received your refund within 10 days, first contact your bank.
If you paid with PayPal, we will refund you through them. The refund usually take approximately 3- 5 business days. If you have not received your refund after 5 days, please contact firstname.lastname@example.org.
If you paid with Klarna Invoice, we will credit your invoice through Klarna. Your invoice will be updated within 1 business day. If your invoice have not been credited within 1 business day, please contact Klarna or email@example.com.
Can I return or exchange an item purchased online in store?
You are welcome to exchange or return your product in our flagship store at Mäster Samuelsgatan 3 in Stockholm. Please note that your refund will be paid out through your chosen payment method and not directly in the store.
My gold-plating has become pale, can I add a new layer?
Yes, you can add a new gold-plating on you ring for 300 SEK and it takes between 3-6 weeks. Please note that a gold-plating does not last for a life time. How long a gold-plating last differs from person to person. Things to take into consideration are for example if you shower or wash your hands with your jewellery on, since gold plating is extra sensitive towards water. It can also depend on how much salt you have on your body.
I seem to be in-between sizes, do you make half sizes?
Unfortunately, our rings do not come in half sizes, but you are welcome to resize your rings through us. To resize a ring is free of charge within 30 days of purchase upon presentation of receipt. If you are unsure of your size, please come by one of our stores or contact firstname.lastname@example.org for guidance.
My jewellery has been damaged, what do I do?
If your jewellery has been damaged, we always strive to fix it. To make sure that your jewellery is fixed properly, we always want to have a look at it first so we can find the source of the fault. Please come by one of our stores or contact us at email@example.com.
I have lost my return label, how do I get a new one?