Orders

Returns & Exchanges

Exchanges

If you would like to exchange one item for another, please return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy.

Returns

If you for any reason would like to return your jewellery, you can do so within 14 days of receiving your package. Simply select your return reason from the Return Form below and include it with your returned item.

DHL

As your chosen carrier, DHL has included a return label with your order. Simply place this on the package including your jewelry and leave it at your nearest DHL service point. Please contact us to get a new return label if you do not have one.

Budbee

As your chosen carrier, Budbee has sent you a text message with a link where you can request a pick-up from Budbee.

UPS

As your chosen carrier, UPS has included a return label with your order. Simply place this on the package including your jewelry and request a pick-up from UPS.

Pick Up In-Store

You are welcome to come by our store at Mäster Samuelsgatan 3 to return your order. If you want to ship the order back to us please get in contact with our customer care and we will send you a return label and instruction how to proceed.

Faulty or Damaged Product

Products are classified as faulty if they are damaged at the time of receipt or where a manufacturing fault occurs or becomes apparent within 6 months of purchase. This policy does not include damage caused by normal use over time. If you believe you have received a faulty product please contact us as soon as possible with documentation of the damage and/or fault, before sending the piece, so that the damage can be assessed.

If the complaint is approved, we will send you a similar non-faulty product upon receipt of the faulty product and the cost of return shipping will be reimbursed to you on presentation of proof of postage.

If the faulty product you returned is not in stock, you will be reimbursed the full purchase amount.

Items lost or damaged in return transit will not be compensated for.

Note that for customers outside the EU, VAT and other import expenses are not covered by Maria Nilsdotter.

Please note that the goods must be returned in perfect condition, unused and undamaged. All labels must remain intact and attached to the product. We do not accept any returns or exchanges for products that have been made to order or customised. If you have any concerns, please contact us at customercare@marianilsdotter.com.